Here’s a 2 minute summary of what I talked about. Or if you’ve got the luxury of a full 20 minutes, you can watch a video of the talk here and access other talks in the series, too!
1. In the 20th century, creative strategy was akin to (and often called) ‘planning’. It was about long-term, carefully thought-out and crafted, brand centric narratives. It left little room for experimentation, and failure wasn’t an option. In the world of military strategy, it was Napoleonian. Strategy was about establishing detailed battle plans – ahead of the battle. And in the world of navigation, it meant crafting itineraries ahead of every journey, detailing every twist and turn on the basis of a good map. It was often robust and visionary, but often also slow and heavy.
2. Then the digital revolution happened. Which meant two things. Firstly, the digitisation of every day life and purchase habits gives us an abundance of real-time data on what people actually do and what choices they make, and how initiatives are performing. Secondly, well, it’s a revolution – an on-going transformation of the consumer culture, economy, and media, which renders most previous knowledge of the terrain obsolete. We move from Napoleon battle plans to drone combat strategy – precise, short-term, reactive, ‘customer-centric’. The trusted A to Z becomes less relevant – as the geography is constantly changing, and we have new tools that enable us to orientate ourselves in the field.
3. But at which point does 21st Century Strategy become so tactical that it’s not even strategy any more? Some argue Big Data leads to total Un-Planning. If we know exactly what users do and want, and we have the ability to respond and optimise activity immediately and in market, what is the need for intermediaries? Well, maybe I’m just trying to justify my job title here – but that need is a need for purpose – vision, foresight, ambition. I agree with Alistair Croll’s diagnosis: an optimised life can just mean an average life. Ultimately, ‘relevant’ cannot trump ‘interesting’. And so there is still a role for 21st Century Strategy to fill in the gap between planning and tactics.
4. Technology and data have changed the way in which we do strategy, just like Citymapper changes the way people navigate cities. But as Lewis Carroll’s Cheshire Cat would say (I think), ‘if you don’t know where you want to do, Google Maps will be of no use to you’. And arguably, a fast-changing, responsive working culture makes the need for purpose and direction even more poignant. When decisions are taken quickly, it’s crucial that everyone is very clear on what motivates them. In Basset and Partners’ documentary Briefly, released last year, Frank Gehry talks about the importance of the brief as ‘clarity of purpose’. You could substitute ‘brief’ for ‘strategy’ throughout the entire video, and it works.
5. An over-reliance on data is dangerous. If you never look up from your phone or develop a sense of direction, you will definitely end up lost at some point, and you will probably have missed out on a lot of interesting sights along the way. Without context, a data point is just a data point – and you don’t know where you are. More than ever, we need to be able to orientate ourselves in the wild. To maintain focus in times of changes. The more short term, fast paced and messy our environment becomes, the more we will need a framework to tell us where we are and where we are going.
6. So maybe 21st Century Strategy is the art of travelling without a map. It’s technical – using complex navigation instruments and diverse sets of information – AND instinctive at the same time. Strategists don’t like the word ‘AND’ – we like to sacrifice and focus. But in this instance, I don’t think we can chose any more. Nick Kendall recently argued for the importance of bigger, not smaller ideas in a world that would have us believe that brands have run out of juice. Similarly, I believe that the real strategic challenge today, is to hold the holistic view of the brand, the one that reconciles a granular, data-led, tactical view, with the visionary, brand-led, transformative one.
7. Travelling without a map requires you to maintain a sense of direction above and beyond individual changes and movements. It is the ability to piece together a multitude of isolated, sometimes ambiguous or contradictory tacks into one purposeful journey. Finally – and this is very important, if you ever find yourself in the actual wild without a map - 21st Century Strategy is the calm in the storm. Everyone’s initial reflex, at being somewhere new and confusing, or maybe in a place that resists mapping, will be to panic. Business people don’t naturally like risk, uncertainty or ambiguity, which is surprising because real people are full of it. So ultimately, the role of the strategist is to provide a sense of confidence and steadiness. Because 21st century strategy may not always know how it’s going to get there, but it knows exactly where it’s trying to go.
BBH will be represented again at the next event in April, dedicated to young creative people and what excites them about our industry, so expect to read more from BBH youths on the subject of 21st Century Strategy here.
Authors; a crack team of roving reporters, on the ground in Austin, Tx
SXSW isn’t just about tacos, BBQ and Shiner and to ensure that the lucky BBHers who were out there knew that, we asked them to send us a quick note about the best thing they saw and heard in Austin. These are those brief, barely edited, dispatches from SXSW 2015.
So one of my favourite things about SXSW so far was not a talk, it was a dog. A St. Bernard in fact. When your phone battery was on its last legs, which let’s face it was all the f**king time, you could tweet the Saint Bernard and he would come find you. Damn, he didn’t bring brandy. Sad face. Instead, he brought a selection of phone chargers, adorably strapped around his neck. While your phone charged, you were fully licensed to pet his face off. Amazing.
Marc Rayson, Creative
I went to this great talk yesterday from a guy who has created Mogees, a new instrument lets users make music out of any object. He had the idea from thinking about how musicians have always ‘hacked’ their instruments. Think ‘scratching’ vinyls on turntables and using distortion through electric guitars – these things were never meant to be a function of the instrument but have become synonymous with dj-ng and made rock n roll.
So he created an instrument without any defined user experience so that the user could make up how they would like to play it, like a blank canvas. Watch some of the videos on his site of ways different people have used it. The kid ‘playing his stove’ is brilliant.
Samuel Bowden, Producer
Last night I saw a film called Hot Sugar’s Cold World which was a music doc about a guy called Hot Sugar who obsessively records every sound around him (even recording the silence at a funeral) and then makes them into sick tunes – he also talks about musical instruments becoming defunct and instead uses the outside world and his synth to make music.
Vaia Ikonomou, Assistant Producer
Four amazing men. Four poor life choices (by their own admission). Four stories about turning your life around. They all share one thing in common, which is that they have spent the majority of their early adult lives in prison. In the US there is little support for people in their position when they come out. The world had moved on, especially the world of technology that we take for granted. These men didn’t let that stop them becoming leaders of their community, businessmen, writers and mentors. Hearing how they motivated themselves to change and to teach others how to avoid their situation was one of the most moving moments of SXSW.
Search #Cut50 for more
Mark Whiteside, Global Operations Lead
I’ve just listened to Dan Pfeiffer, President Obama’s former Senior Advisor discuss the White House’s comms strategy with legendary news anchor Dan Rather. They both predicted that in 10 years time Snapchat will still be going strong but the nightly news will cease to exist.
The proliferation of media means the president today has to work harder than ever to reach his audience, and it’s only going to get more difficult.
The next presidential campaign is forecast to cost $4 billion and it will look very different to before. There’s always a new technology that rules every election. In 2008 it was Facebook, 2012 was Twitter, and in 2016 there’s a good chance it will be Meerkat!
Isobel Barnes, Team Director
From Marc GoodmanI learned that as technology gets better and better it becomes more invasive in our lives. But this means that criminals have more and more ways to commit crimes, and bigger crimes too. Crimes used to be one on one acts, committed in a dark alley. Now it’s one on one million, committed in dark parts of the web. So as technology becomes ever more part of our lives we need to remember that means our lives are ever more accessible to criminals. Technology can also become party to a crime. In the future we’re going to have ‘Siri & Clyde’ as technology is asked questions it doesn’t have the conscience not to give an answer to, like ‘where do I bury a body’. So we need someone to step up and make security a more accessible, user friendly system to navigate. We need a Jonny Ives of security.
Sara Watson, Creative
The Unseen describe themselves as ‘an exploration collective’ who combine science with art, design and performance. Their talk was hosted by the collective’s founder, an English woman called Lauren Bowker, who believes that technology is magic and strives to create a world of seamlessly captivating science through exquisite couture and luxury products.
The most awe-inspiring product she shared with us was ‘Air’ (above) - a series of colour-changing hand crafted leather garments that change colour in response to environmental changes such as touch and wind.
Author: Mel Exon, Managing Director BBH London and Co-Founder, BBH Labs
Keep Austin Weird … is a phrase you are probably going to see and hear a lot once you get to Texas.
In several lucky years of going to South By, it’s the best bit of advice that has stuck with me: Austin prides itself on being an island of culture, creativity and difference in an otherwise very conservative part of the USA. As a visitor, it’s your responsibility to avoid everything you recognise and dive into the stuff you don’t.
So it’s really tempting to hang out with loads of UK agency folk, get press ganged into drinks with your brethren, attend loads of talks about advertising, but I’d ditch all of that and go see a talk by an astro-physicist or a roboticist, eat pancakes, ribs and tacos exclusively*, go find a karaoke club in an underground car park, place a bet on Chicken Shit Bingo … and make sure you head to the Lustre Pearl for beers and shots, not the Hilton. Except maybe your first night when it’s just nice to see some familiar faces and hear what’s happened that day.
(*You can get vegetables when you’re back in England.)
My second bit of advice relates to choice, or rather the over supply of choice. SXSW has been a massive conference for years and years.. several floors of several rooms all showing talks and workshops simultaneously, now in several different locations all around Austin. It takes some getting used to, take a minute on the flight over to look at the whole schedule and pick some stuff you want to see.
Over the past few years the Interactive bit of SXSW, neatly sandwiched between Film and Music, has got incredibly popular with the UK marketing industry, but that doesn’t mean it’s got tame or lame, you’ve just got to work a bit harder to find stuff that’s genuinely different and worthwhile… BUT perhaps somewhat counter-intuitively, I would avoid trucking all round Austin when it comes to going to talks, it takes ages and you waste tons of time shuttling between locations: only do that for something you hear is going to be amazing. The best talks are often under your nose in the main conference centre. Apart from seeking out the things you know nothing about, there are major keynotes not to miss every day, which often make headlines – for good or for bad – and are worth hearing. Bruce Sterling usually does a great closing keynote. If you don’t like a talk ten minutes in, you can get up and leave and try another one. Use Twitter to find out what people are enjoying most at any given time, most people tweet using #sxsw and #sxswi. If you’ve not done so already, make sure you set up a Whatsapp group IMMEDIATELY. Obviously.
Try to orientate yourself quickly around the conference centre early because it makes everything easier and don’t be afraid to ask for directions if you get lost (everyone gets lost, the whole time, this is normal).
Carry as little as possible. Get one of those mobile chargers for your phone. And use the abundant free wifi, or face the wrath of your office manager.
Eat from taco trucks as often as possible. Go to Salt Lick if you can arrange a bus out of town, or book a table at the Broken Spoke for line dancing and chicken in an odd white sauce. If you’re brave and your religion permits it, try a Baconator in a cone. Get a proper cocktail at The Driskill hotel. Old school.
I think that’s it. As you can tell, I’m two parts jealous and eight parts excited for you.
Have a whole load of fun, stay safe and come back with stories to share please.
The competition for user attention. (Image courtesy of College Humour)
Attention as a currency has long been discussed. It was brought to the mainstream by the work of Davenport and Becks in the aptly titled book, The Attention Economy. Everything (and now everyone) competes for your attention, however consumers only have a finite set of attention to ‘pay’ to all these competing messages.
Since The Attention Economy was written in 2001 much has changed.
The web has evolved, both in terms of volume and the medium through which it is delivered. Everything demands your attention, mobile competes with desktop, desktop competes with TV – and soon TV will compete with your wearable.
Since The Attention Economy was written in 2001 very little has changed!
A lot of brands are still taking an analogue approach to the web, both when designing experiences and sharing content. Putting the extended version of the ad on YouTube is a prime example of us not taking the lessons of the attention economy on board – there are few ads people want to watch, let alone watching a four minutes director’s cut. And yet we often see online as the opportunity to create longer content, breaking free from the shackles of a 30second TV spot.
Here’s two thoughts that may lead to an alternative approach:
Start with attention, not message
Understand how much time you have first before deciding how to craft the message/experience. Imagine working from a starting point that a user has to be able to completely customise a car in 20 seconds. This would flip the traditional approach of how a brief and the output is approached. Design would focus on maximising ease and speed – not the multiple messages that need communicating. The experience would be rooted in showing the core product story, not the marketing veneer. This leads nicely on to the next key point to consider….
Design for ‘the lazy consumer’
In the words of Stanford’s BJ Fogg, ‘we are designing for the lazy consumer’ (as opposed to brand advocates). This means we may need to sacrifice complex digital storytelling, for a simpler narrative.
Tinder comes to mind as a great example of designing for laziness, it makes finding a match quicker and easier. It chooses to sacrifice extra features and functions and simply focus on the core job a user is trying to complete – find a match. This sacrifice is reflected in the UX and importantly, the data input to begin with. Data input is the key. The onboarding of Tinder is designed for a lazy user. There’s little or no forms to complete and limited choices to make before the user gets to see matches. Dating sites as a category have over the years fallen to ‘feature creep’, adding more layers and therefore adding more complexity to the task.
Although these may seem like two simple things to do, they can easily be overlooked and too much focus put on the brand experience as opposed to consumer behaviour. Thinking about these may help move digital experiences into things that people find useful as opposed to time consuming, something that will be beneficial for all parties involved!
I’ll end it there, as I’m sure there are at least another 10 things screaming for your attention right now….that’s if you made it this far.
In the January edition of Marketing Magazine BBH London Managing Director and Labs Co-Founder Mel Exon highlighted ten tech trends that marketers could be usefully thinking about for 2015. The original article appeared here on 07.01.15.
2015 teen dress, according to Back to the Future 2.
Another year, another slew of new technology jargon undoubtedly on its way to a tablet near you. With that in mind, here’s a handy set of ten technological themes for 2015 that may prove useful to marketers this year. Some may just emerge into our consciousness, others become noteworthy, whilst others start to take root in the mainstream.
1. Virtual Reality gets real
”This technology has peeled back a layer to reveal another universe” ~ Lawnmower Man (1992). There is currently no technology that has more potential to break new ground in creativity and communication than VR. In 2015, Oculus Rift, the company that has made most strides in this space, is due to launch a consumer product. Hold onto your hats, it’s going to be a ride.
2. ‘Handmade’ digital design
We’ve been mechanising things for so long, it’s probably high time we humanised things instead for a while. Look out for what Babak Parviz (the inventor of Google Glass, now at Amazon), is calling ‘handmade’ digital design, aided and abetted by the ongoing blur between off- and online worlds.
3. Mobile marketing steps up a gear
So we all know display ads are worse than inadequate and branded apps aren’t the solution to every mobile marketing task. Last year we talked about how Facebook’s re-tooled Atlas was set to make marketing across devices and to ‘real’ people work much more effectively, this year we’ll see that become a reality.
4. The mobile web gets a shot in the arm
Also helping us on our way: revealed at their Chrome Developer Summit in December, Google are making significant investments in improving the performance of mobile web apps, effectively taking steps to bring mobile web functionality up to par with that of native Android apps. Big news.
5. The rise, fall and rise again of wearables
With the Apple Watch fully on the market, promising to put to bed the issues associated with the category (concerns around privacy, sustainable use cases and how stylish they really are), wearables have a chance to move from a sideshow to the mainstream.
6. 3D Printing finds its purpose (for now)
‘3D printing’ has always sounded so goddamn good. But until we can print genuinely usable, mixed material products more cost effectively than we can buy via a regular (mass production or artisan) supplier, we will have to live with the fact 3D printing is still for the few.
7. Networking The Internet of Things
So far the ‘Internet of things’ has been limited to products – the likes of Nest, Hive, August (the smart lock) – that operate as standalone systems. The truly connected home will only happen when different products can connect with one another. We’re starting to see it happen – for example Nest Protect (fire and CO2 alarm) can trigger a flashing red light alarm on Lifx, the connected lighting system.
8. Proximity marketing moves even closer
As iBeacons get installed in retail outlets, bars and entertainment venues up and down the country we can expect to see proximity marketing grow from being an experiment at conferences to a bona fide marketing behaviour.
9. Social feedback loops spin ever faster
More connected devices and sensors available 24/7 will demand faster adaptation and shorter lead times to provide users with data-driven, hourly relevant activity. Global marketing organisations finally make the most of resource in different time zones: the brand that never sleeps.
10. Micro-targeting at scale
Once the preserve of US political parties attempting to tailor unique messages to sub groups of voters, brands like Coke (with ‘America The Beautiful’) and Budweiser are using Facebook to reach a series of smaller audiences with different angles on the same idea. In the process building to scale.
Each week BBH’s social team send round their ‘digital digest’ – their pick of week’s most interesting social/digital news. So to round off the year we asked them to look through their archives and highlight the most significant events of 2014 – the stories we should all keep in mind as 2015 arrives.
Dark social relates to inbound traffic that can’t be tracked, such as links in emails, Whatsapp chats and some forums. 75% is a large chunk that can’t be accounted for and has implications for optimising digital campaigns for these kinds of user journeys. To put it in context, Facebook accounts for around 19% of all social media traffic.
Following hot on the heels of Vice and Live Nation, YouTube launched their own music streaming service, Music Key. The distinguishing feature of the new service is its advertising free stream and unlimited access to the Google Play catalogue, anytime, anywhere.
Mercedes are getting a reputation for being at the forefront of digital when it comes to automotive brands. In this campaign they allow users to build their perfect car, choosing colour, wheels, grill, roof etc from separate accounts which are linked through the tagging functionality. There are 132 possible configurations and it’s well worth 5 minutes to have a play. Point your Instagram towards @GLA_Build_Your_Own
Atlas claims to deliver ‘people-based’ marketing, helping brands to reach their audiences across multiple platforms, devices and even linking to offline sales.
Additional benefits will be in depth analytics that allow marketers to create far more complex user journeys to purchase; linking mobile ad views, desktop engagements and a real world purchase all together. Genius but creepy.
The success of mobile games such as Candy Crush, challenged perceptions of who a gamer could be. The latest IAB study on gaming, provides further evidence that UK gaming habits and demographics have shifted considerably.
Based on interviews with 4,000 UK residents, the research asserts that women now account for 52% of the gaming audience, up from 49% three years ago.
This change in gaming behaviour presents a new opportunity for advertisers to reach 33m UK gamers, 61% of which, according to the study, would be receptive to in-game advertising if it allowed them to acquire the game for free.
The launch of Twitter’s ‘Buy Now’ is their biggest step into eCommerce and enables merchants to directly link tweets to sales. Twitter have teamed up with several eCommerce platforms to implement this new functionality and make the user journeys as simple and pain free as possible.
2014′s newsfeeds were dominated by more than a few videos of people dumping ice cold water on their head and nominating others to do the same to raise awareness of ALS and hopefully donate some money along the way.
Although there was criticism of the campaign, it has to date raised $22.9 million (compared to $1.9 million over the same period last year), spawned 2.4 million videos and recorded over 28 million interactions on Facebook alone. Although a simple mechanic, not everyone gets it right
This year’s Ofcom Consumer Attitudes report provides further evidence of television’s dominance, however shows a clear shift in the context of TV consumption, from TV sets to computer, tablet & mobile screens, particularly amongst a millennial audience.
The increasing consumption of TV content in a digital environment presents more opportunities for brands to reach and engage audiences, but also raises challenging questions about the split of future advertising spend.
It’s been around for 3 years and there are now rumblings of an ad solution.With 100 million monthly users worldwide and half of all UK teenagers claiming to have used it, there is definitely potential. There is also speculation that Yahoo are investing $20 million into the app. Watch this space… See what some industry folk have to say about it here
In what came as a surprise to many, this year Instagram reached a significant milestone, a milestone which places social network above Twitter in terms of monthly active users. With 300 million active users, Instagram is still far off Facebook’s mammoth 1.3 billion mark, but demonstrates its capacity to showcase the ‘live pulse of the world right now’ in the same way Twitter has become famous for.
The latest salvo in the Google-Facebook Ad Wars has the search incumbent tracking logged in mobile users from website visit to store visit to demonstrate that effective online advertising can drive offline traffic. Fascinating implications, not least for privacy.
In his essay Software is Eating the World, Marc Andreesen listed a whole bunch of industries whose business models had been, were being or were about to be massively disrupted by digital technologies – from photography and music to retail, publishing, health and education. Missing from Andreesen’s extensive list was any mention of the art, fashion or luxury goods industries – businesses that traditionally have relied on mystique, scarcity and exclusivity to drive demand and protect margin.
Things started amiably enough, with Francois-Henri Pinault declaring that technology could, should and would support and renew the way that luxury works. Citing innovation in manufacture and supply chain as well as commerce and retail as reasons to believe that tech and luxury could live in harmony, he then pointed out the elephant in the room; delivering consistent experience at scale is antithetical to the bespoke experiences demanded by luxury consumers. “There’s an emotional quality to luxury that can’t be sacrificed on the altar of innovation,” asserted Pinault.
This was a notion referred to again and again over the next 36 hours, and one that went unchallenged; “People have to yearn for things,” said Apfel, rather wonderfully. “How do we sell our watches? One by one,” said Francois-Henry Bennahmias, CEO of luxury watchmaker Audemars Piguet, who conceded that social media did have some usefulness in entertaining a new generation of luxury consumers, or perhaps the children of their traditional customers.
Technology is wonderful at reducing and removing friction – the market inefficiencies that hamper consumers from accessing the goods and services they desire. But in the luxury industry, friction is reframed as qualification, inefficiency as rarity. As new markets for luxury goods appear in the middle and far easts, creating an industry growing 4-6% to $307billion in 2015, there appeared to be little trepidation about the future among speakers and attendees at the INYT Luxury Conference. Of course, this is not to say that the luxury business has no use whatsoever for digital thinking, more that digital isn’t yet asking the difficult questions of luxury that have challenged other businesses.
So perhaps a different question worth asking is what can the digital industries learn from the world of luxury? A world where every interaction with a brand is carefully considered and crafted for a discerning customer. Why, so often, do digital experiences with brands feel undifferentiated, flat and templated? Shouldn’t we be thinking about treating our digital audiences like the discerning consumers they are? Perhaps the time is right for ‘handcrafted’ user-experience, bespoke digital design that makes every site visitor feel like the most important person in the world. Maybe we shouldn’t expect luxury to go digital, but instead demand that digital gets luxurious.
A man poses with his vehicle in a Miami car-park
But as the luxury conference blended seamlessly into the spectacle that is Art Basel Miami, where some of the wealthiest people on the planet vied to buy some of the most expensive art on the market and attend the most exclusive parties happening on earth that week, it felt worth remembering that the star of the International New York Times Luxury Conference was a ninety-three year old woman who has never, ever googled herself.
The first ‘tech’ conference I attended was SXSW in 2007. Screens in every hallway were showing a live stream of this thing called twitter. Everyone had a Second Life strategy, plan or notion. And no-one, as far as I noticed, was talking about Facebook which had only opened up to the general public six months earlier. I met some extraordinary people, I heard some outstanding talks and returned to London having drunk *all* the Kool Aid.
Last week, at WebSummit 2014 in Dublin, among the hundreds of eager start-ups who pay fancy money for the opportunity to meet more money, I saw a number of startups who wanted to be ‘The Tinder for real life encounters’, all using the word ‘spotted’ in their names. There were dozens of variations of ‘A social network/platform/app enabling friends/family/strangers to share photos/videos/plans’. There was even ‘A social network that allows you to share short updates with friends by answering the question ‘what are you up to?’ – something familiar about that particular concept, I felt.
Clearly, then, WebSummit made me feel old, grumpy and nostalgic and I don’t want to be old and grumpy. Not yet, anyway. It’s very tempting to hark back to 1994 or 2004, when the internet was a wide open frontier and everything was up for grabs and wax lyrical about all the big dreams being dreamt. But as Kevin Kelly says, right now, today, in 2014, is the best time in human history to start something. There are “more opportunities, more openings, lower barriers, higher benefit/risk ratios, better returns, greater upside,” than ever before, and the evidence of this optimism, this can-do spirit was certainly present in Dublin, even if the some of the ambition seemed a little slight.
Of course the majority of the startups exhibiting at WebSummit won’t get beyond year one, let alone year five – but all these young people (and these were young, young people) have all started something, raised a little capital from friends and family, worked late nights, called in favours and launched their own thing into the world. And they are keen and smart and committed and will learn from success and learn from failure and make better things and bigger things. And they’ll solve harder problems than what happens if you see someone you like the in the street but can’t find them on Tinder.
Wot no black sheep?
And, because they are not tired and old and jaded and grumpy and nostalgic, WebSummit was probably a great experience for them. They’ll have met their peers, discovered new technologies, allies, funders, competitors. They might decide to go back to the drawing board and start again, or refine their proposition, or perhaps decide that they might need some old-fashioned marketing to differentiate themselves from the other startups who are doing similar, but not exactly the same, things.
But I’m sure they won’t stop starting something new. They’re entrepreneurs, startups, founders, dreamers. It’s who they are and what they do. In Dublin last week there was lots of Guinness downed, but also plenty of a new vintage of Kool Aid. At WebSummit both tasted pretty good.
In what can best be described as a blistering decision, New Jersey legalized online casino gaming in November 2013. Governor Christie was keen to shake things up and he’s no slouch when it comes to applying pressure. Christie’s vision is deeply rooted in the success of his home state, New Jersey. After the once-thriving Atlantic City hit a rough patch following the recession, 4 casinos shuttered and only 8 remain. Atlantic City gambling revenues increased every year from 1978 to 2006, peaking at $5.2 billion. Since 2007 however, it’s been all downhill for America’s favorite East Coast gambling destination.
Casino revenues have been dropping for 7 straight years from the $5.2 billion high in 2006 to $2.8 billion in 2013. Overall, that represents a drop of 53% with more to come in 2014. The 2013 slot win was a fraction over $2 billion and the table win was $798 million. The big man – Christie – had to counter with hard-hitting policies to stop the haemorrhaging, and that’s precisely what was done with new regulation aimed at legalizing online casino games. It’s no mean feat finding the biggest names in the business and getting them to fight it out for online gaming supremacy. But that’s what CaesarsCasino.com did when it went toe-to-toe against the competition in New Jersey.
Owned and operated by Caesars Interactive Entertainment (CIE), Caesars Online Casino now offers a virtual gaming platform featuring an impressive array of HTML 5 compatible games. The beauty of the online gaming platform is that players can enjoy the self-same casino excellence that has come to signify the Caesars brand. For over 30 years, Caesars has dominated traditional casino-style entertainment, and online gaming is the new frontier. The no download gaming platform offers no holds barred action. The games come at you fast and furious, direct off your browser and there is no respite from the adrenaline loaded entertainment. It’s akin to the electric atmosphere of being ringside at an MMA punch-up, as the big boys and big girls fight for glory.
Stepping into the Gaming Ring: Caesars Online Casino Hits Hard!
New Jersey is known for its rough and tough attitude, but there’s also a compassionate side that locals often allude to. At CaesarsCasino.com players across the Garden State can register, and play for real money. However, there are strict qualification requirements for all players: only players aged 21 and above can play real money games at Caesars Online Casino and all players must be physically present in the state of New Jersey. After lots of tweaking with the technology, geolocation tracking can now accurately pinpoint a player’s precise location.
It’s been a slugfest getting to the top, but this online casino is a brawler. In just a few months, the brand became the most respected name in online casino entertainment in the state of New Jersey. Players can easily make deposits and play real money casino games online. There are multiple convenient payments options including the Caesars Atlantic City cage, bank wire, Visa credit card, MasterCard, ACH, Neteller, and PayNearMe. There are 3 withdrawal methods including Neteller, check and USPS for players to use. Provided you have the funds available in your account, and provided you have met the wagering requirements, you’re free to withdraw your money.
Gaming Variety for High Rollers and Low Rollers
There is plenty of gaming variety for players to enjoy, including table games, slots games, video poker, roulette and everyone’s favourite casino card game, blackjack. To get players in the mood, there is $10 free for all players who register an account. Plus, you get to enjoy a dollar for dollar matching bonus up to $300. This is plenty of bankroll firepower to try your luck at any of the fun-filled slots, table games and skill based games like blackjack. Top titles include: Quick Hit Platinum, Cats, Chilli Gold, Monopoly Plus, Cleopatra and 5 impressive blackjack variants. Whether you’re a novice or a pro, blackjack is definitely the game to beat. It offers a low house edge, and players of all skill levels can go toe to toe against the dealer for the ultimate glory.
Blackjack Micro Limit 10, Blackjack Micro Limit 25, European Blackjack, Sidebet Blackjack and Vegas Blackjack are available. Each of these games ramps up the excitement with big winning potential on every hand. Players can employ basic blackjack strategy to improve their winning chances against the house. A great way to gain experience without wagering any real money, is to practice online blackjack games for free. Once you gain a level of proficiency in your game, you can switch over to real money mode and start raking it in.
Caesars Online Casino includes a complimentary blackjack strategy chart in each and every game. Players can use this chart to help them make statistically sound decisions in each of the hands that have been dealt. Games begin with players being dealt 2 cards face up and 1 card being dealt face up to the dealer. Players must base all of their betting decisions on what is known. You can choose to hit – always a favourite with MMA fans –, stand and take whatever punishment is being dealt to you, split, or take insurance if you suspect the dealer has blackjack.
One type of post shouts out above the noise of our crowded social timelines: good causes. The Ice Bucket Challenge and #nomakeupselfie have been hard to ignore in 2014.
Social media is a fertile environment for good causes. They give users the opportunity to look good by spreading good, and for organisations to promote themselves.
Although ‘clicktivism’ and ‘hashtag campaigning’ is a relatively fresh move for charities, it has a lot in common with a more traditional model: interruption marketing.
Interruption marketing stops people while they’re consuming content in a broadcast environment, to “force” them to watch commercials. As social media platforms shift towards a ‘paid for’ model, behaving more like broadcast media, it is only natural that marketing attempts to interrupt content consumption here too.
But a few weeks ago we launched a new charity campaign, with a different take on interruption marketing.
The recent fame of these social media campaigns means that other forms of digital marketing are sometimes overlooked. There is a digital environment where causes can find more than a short span of attention and where they can tap into ‘The Database of Intentions’. It’s search.
We share more with Google than we do with our closest friends, and as any good friend, search engines have the opportunity to influence these shared intentions.
Social media gives causes mass attention and a burst of fame, while search offers specific intentions and the power to influence them. Search might not make the cause as famous in the short term as a broadcast burst; by definition, it is only targeting a limited group of people. But it can unlock genuine change and perhaps allow for a more prolonged campaign.
One million searches for elephant riding take place every year. We designed a campaign to interrupt this intention.
STOPPING TOURISTS FROM SPENDING ON ANIMAL ENTERTAINMENT BEFORE THEY BOOK
Our idea was to give tourists information about animal entertainment when they are in the mindset of planning and researching a trip. So we created a search-led campaign that intercepts the million queries for elephant riding, to reveal the suffering that takes place behind the scenes.
This is a media behaviour that tour operators already leverage to promote themselves through paid search advertising. We decided to outbid them to bring the truth to the top of tourists’ search results pages.
To outbid real tour operators, we behave like one: buying the same ads, promoting the same kind of experiences, but with a difference: we tell the truth about animal entertainment.
Thanks to a carefully crafted bidding strategy, our search ads promoting “an authentic elephant ride” are the first result holidaymakers see. The link takes them to our fake tour operator video who reveals the way elephants are trained to force them to get used to the unnatural act of being ridden.
Tourists who could have been part of the problem can then become part of the solution by funding the search bidding (on a CPC basis, £3 will educate 280 tourists). Their donations will help to hold our video at the top of search results to educate more tourists like them.
SEARCH: A NEW TAKE ON INTERRUPTION MARKETING.
Media consumption vs. active intention: Interruption marketing is traditionally based on interrupting people’s media behaviours. But search gives us the ability to interrupt the intentions we’re trying to influence.
Fame vs. relevance: Interruption marketing is usually an awareness-driven model where communications perform when remarkable. But in a search environment, the focus is on relevance.
Short-lived vs. long-term: Interruption marketing operates with a traditional “launch and forget” mindset. But with search, ads are triggered as long as they have a purpose.
Search offers new opportunities for creativity and performance, whether for causes or commercial brands. Let’s hope our industry isn’t too hooked on fame to embrace them like it should…
Co-founded global innovation unit at BBH. Effectively a marketing skunkworks: pioneering new marketing models around technology, mass collaboration & entertainment.
Company Director / Bartle Bogle Hegarty
Latterly ran pitch and then led British Airways account as Global Business Director. Also ran Levi's Europe account (twice).
Other accounts worked on since joining BBH in 1997 include Boddingtons, Murphy's, Rolling Rock from the day I joined to being put on the board of BBH in 2000. Subsequently led the pitches for and won Smirnoff Ice (Diageo), Libresse & Bisto.